If you find one of our national competitors offers the same product at a cheaper price, we’ll match it.
We must verify that the competitor has a store(s) that is open to the public on the UK mainland. Their website must trade under the same brand and on the same basis as their high street store(s). Our prices will not be compared to those of companies/stores that have entered administration, are closing down or that operate only on the internet or through mail-order, collection points, auction sites, factory outlets, market stalls or television channels. We don’t consider prices that are only available through third-party websites or to individuals belonging to a group scheme, such as account holders or club members.
We must also verify that the competitor’s price is publicly available to all retail customers. For us to verify the price, it must be displayed in the competitor’s own shop, on their website, or be the first price quoted to us over the telephone. The price must apply to a new, identical product of the same make, model, size and colour, and come with the same conditions of sale, delivery times and service conditions that we offer. We will not consider prices that include any money-off coupons, corporate discounts, bulk-buy discounts or promotional vouchers/offers.
Email firstname.lastname@example.org or ask us at one of our stores to get a price match before you buy the product. If you see the product cheaper elsewhere within seven days of buying from us, attach or show us the original receipt/invoice and we’ll refund you the difference.